Return, Refund & Replacement Policy

At Dahlia Drobe, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, we provide flexible return, refund, and replacement options as outlined below.

1. Return Eligibility

Returns must be requested within 3 days of delivery.
Items must be unused, unworn, and in original packaging with tags intact.
Personal care, innerwear, customized, and clearance items are not eligible for return or exchange.

2. Refund Options

Eligible returns will be refunded via original payment method or store wallet balance within 7–10 business days.
Shipping charges are non-refundable unless the product is defective or incorrect.

3. Replacement Policy

Replacements are available only for defective, damaged, or wrong items delivered.
You may request a replacement by contacting our support team with photos as proof within 48 hours of delivery.

4. How to Request a Return

Login to your Dahlia Drobe account.
Navigate to "My Orders" and select the item you wish to return.
Click on "Request Return" and follow the steps.
Our support team will validate and coordinate pickup if approved.

5. Customer Support

If you have any questions or concerns about these Terms, please reach out to us:

For additional support, please visit our Help Center.

6. COVID-19 & Emergency Lockdown Policy Update

We prioritize the health and safety of our customers and staff. Due to government-imposed lockdowns or pandemic-related restrictions:

Delivery Delays: Orders may be delayed due to movement restrictions or courier limitations.
Essential Products Only: Delivery is limited to government-permitted categories during strict lockdowns.
Return & Replacement Suspension: Temporarily paused unless the product is damaged, expired, or defective.
Pickup Postponement: Any approved returns pending pickup will be rescheduled after restrictions ease.
Hygiene Priority: Returned items will go through extended quarantine and hygiene checks before processing.

Thank you for choosing Dahlia Drobe. For any other inquiries, feel free to contact our support team — we’re here to help!