Privacy Policy
At Dahlia Drobe, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website or mobile app (the “Platform”). By using the Platform, you consent to the practices described in this policy.
1. Information We Collect
We collect personal information when you:
- Register or create an account
- Place an order or make a payment
- Subscribe to newsletters or promotional emails
- Contact our support team or submit a form
- Browse our Platform (via cookies and analytics)
This may include your name, email address, phone number, delivery address, IP address, payment info, and browsing behavior.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Improve our products and services
- Send updates, promotions, and newsletters
- Detect fraud and enhance security
- Comply with legal obligations
3. Sharing Your Information
We do not sell your personal data. However, we may share your information with:
- Trusted third-party service providers (e.g., courier, payment gateway)
- Legal authorities if required by law or to protect rights
- Marketing or analytics partners (aggregated & anonymized)
4. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and personalize content. You can adjust cookie settings in your browser preferences.
5. Data Security
We implement secure encryption and safety protocols to protect your data. However, no transmission method is 100% secure. We urge you to protect your login credentials and notify us of any unauthorized activity.
6. Your Rights
You have the right to:
- Access and update your personal data
- Request data deletion (subject to legal limits)
- Withdraw consent to marketing communications
To exercise any of these rights, contact us at privacy@dahliadrobe.com.
7. Children’s Privacy
Our Platform is not intended for individuals under the age of 13. We do not knowingly collect data from children without parental consent.
8. International Users
If you are accessing the Platform from outside Nepal, please be aware your data may be transferred to and processed in Nepal where our servers are located.
9. Policy Updates
We may update this Privacy Policy occasionally. Changes will be posted here with an updated “Last updated” date. Continued use of the Platform means you accept the revised policy.
10. Contact Us
If you have any questions or concerns about this policy or your data, please contact our privacy team:
Visit our Help Center for more assistance or to manage your privacy settings.